Shipping policy

Shipping Policy

Effective Date: [1/11/2026]

At 1999, we are committed to delivering each piece with precision and care. Due to the nature of our collections and varying production methods, shipping timelines may differ depending on the product ordered.

Please review the policy below for details regarding order processing and delivery expectations.

1. Order Processing & Fulfillment

All orders are processed within 5–10 business days after purchase, excluding weekends and holidays.

Processing time refers to the period required to prepare, quality-check, and package your order before it is released to the shipping carrier.

Fulfillment time may vary depending on:

  • Product type (in-stock vs. made-to-order)

  • Collection demand

  • Production complexity

  • Seasonal order volume

Certain pieces may require additional preparation time. If fulfillment exceeds our standard window, you will be notified via email.

2. Shipping Timeframes

Delivery estimates begin after your order has been processed and shipped.

Domestic (U.S.) Orders

Estimated delivery: 3–10 business days after shipment, depending on location and carrier performance.

International Orders

Estimated delivery: 7–21 business days after shipment, depending on destination and customs processing.

Please note: Delivery timeframes are estimates and are not guaranteed. Delays may occur due to carrier operations or circumstances beyond our control.

3. Pre-Orders & Limited Releases

Select 1999 pieces may be offered as pre-order.

Pre-order items operate on a separate production timeline, which will be clearly stated on the product page at the time of purchase. These timeframes may exceed our standard 5–10 business day fulfillment window.

If your order contains both pre-order and in-stock items, your shipment may be held until all items are ready unless otherwise specified.

We appreciate your patience as we produce limited releases with intention and precision.

4. Shipping Rates

Shipping costs are calculated at checkout based on:

  • Delivery destination

  • Package weight and dimensions

  • Selected shipping method

From time to time, 1999 may offer promotional shipping rates, which will be clearly communicated on our website.

5. Tracking Information

Once your order has shipped, you will receive a confirmation email containing tracking details.

Please allow up to 48 hours for tracking information to update within the carrier’s system.

If you have not received tracking information within 10 business days of placing your order, please contact us.

6. Delivery Issues & Carrier Responsibility

Once an order has been dispatched, responsibility transfers to the shipping carrier.

1999 is not liable for:

  • Shipping delays

  • Lost or stolen packages

  • Carrier-related delivery errors

  • Delivery delays due to weather or operational disruptions

  • Incorrect or incomplete addresses entered at checkout

If your package is marked “Delivered” but cannot be located, please contact the carrier directly before reaching out to us for further assistance.

7. International Shipping & Customs

For international orders:

  • Duties, taxes, and customs fees are the responsibility of the recipient.

  • Customs clearance procedures may cause delivery delays beyond our estimated timeframe.

We recommend contacting your local customs office for additional information prior to placing your order.

8. Address Accuracy

Please ensure all shipping details are entered correctly at checkout.

If an incorrect address is provided:

  • We can only modify the address if the order has not yet shipped.

  • Returned packages may require additional shipping fees for reshipment.

1999 is not responsible for orders shipped to incorrectly provided addresses.

9. Contact

For shipping inquiries, please contact:

Email: support@1999.team

Our team responds within 1–2 business days.

Thank you for choosing 1999. Each order is prepared with intention, and we appreciate your patience as we deliver pieces crafted to endure.